Business Office
Business Office
The Business Office is dedicated to providing superior customer service to patients and staff with a focus on accuracy, accountability, availability, efficiency, professionalism and integrity.
We are also dedicated to increase reimbursement from insurance companies for our patients through high quality medical billing with expertise, integrity, and compassion allowing providers to focus on patient care.
Billing & Bill Pay
Common Questions
Billing FAQs
A rebilling fee gets added whenever there is a patient due balance over 60 days. This gets added even if you are on a payment plan.
We can help establish a payment plan. Partial payments made toward your balance will not stop collection activity unless you have made payment arrangements with us. Please call Patient Billing Services to discuss payment options.
You will receive a patient responsibility statement after your insurance processes our bill. The amount you are billed for is based on what your insurance communicates patient responsibility to us on an explanation of benefits (EOB). The EOB details how your insurance processed our bill and calculated your responsibility based on your individual insurance plan. If you believe your responsibility is not correct, please contact your insurer directly.
If a payment pays off a charge then it does not show on the statement.
Call Center FAQs
Our staff makes every effort to provide excellent telephone service to our patients. We are here to take your routine calls from 8:30AM to 5:30PM M-F and Saturday 8:30AM-12:30PM. There are times when the phone call volume is exceedingly high, so please be patient with our staff and we will help you as soon as possible. For urgent health related issues after hours please call our main number 503-472-6161 and our answering service will page an on-call provider.
503-434-6290
If you are a patient here, you do not need an appointment for a flu vaccine, but for any other vaccine, please call to find out if you qualify for a nurse only visit. The nurse only hours, are 8:30 – 11:30 am and 1:30 – 4:30 pm, Monday through Friday and 8:30 – 11:30 am on Saturdays.
If it is for a prescription we send to the pharmacy and it has been less than 1 year since your last refill, please call the pharmacy to request a refill. If you pick up the prescription here, use a mail order pharmacy, or it has been over 1 year since your last refill, please call the clinic to request a refill.
Certain providers are accepting new patients depending on age and insurance. Please call to find out if you qualify or complete our New Patient Screening Questionnaire.
Medical Records FAQs
If you need to obtain a copy of your records, then please fill out our release form. Once complete you can drop the form off in our business office, mail it in, or fax it to our office.
Our record requests are handled by an outside company called Medicopy. The requests take 2 – 4 business days to be completed.
You might be charged a fee for a copy of your records. The fee depends on the quantity of records you are requesting. If we are sending your records to another provider there is no fee.
For further questions or to contact Medical Records, please call our main office at 503-472-6161 and ask for the medical records department. You can also fax us at 503-434-6290.
